1. Who We Are
This Privacy Policy explains how RED BIRD HOMES (“RED BIRD HOMES,” “we,” “us,” or “our”), a real estate investment company located at 8913 Town and Country Circle 1078, Knoxville, TN 37923, collects, uses and protects information when you visit our website, use our chat, or communicate with us by phone, email or text message.
2. Information We Collect
We collect information you choose to provide, including:
- Name, phone number, email address and mailing address;
- Property details such as address, condition, occupancy, and your selling timeline;
- Messages you send us through our chat widget, text messages, email or phone.
We also automatically collect limited technical information such as IP address, browser type, device information, pages visited and referring URLs.
3. How We Use Information
- To respond to your inquiry and evaluate your property;
- To prepare and present a cash offer and coordinate a potential sale or closing;
- To send appointment reminders, offer updates and customer care messages;
- To improve our website and services, and to comply with legal obligations.
4. SMS / Text Messaging
If you provide your mobile number and consent to receive text messages, RED BIRD HOMES may send you SMS messages related to your property inquiry, including offer updates, appointment reminders, follow-ups and customer care. Message frequency varies. Message and data rates may apply. You can reply STOP at any time to opt out, or HELP for help. Consent to receive text messages is not a condition of any purchase or sale.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. How We Share Information
We do not sell, rent or trade your personal information. We may share information only:
- With service providers who help us operate our business (for example, CRM, messaging and hosting providers), who are bound to use it only to provide services to us;
- With a title company, closing attorney, or a buyer to whom a purchase contract is assigned, only as needed to complete a transaction you have agreed to;
- When required by law, subpoena or to protect our legal rights.
The text messaging originator opt-in data and consent described in Section 4 is never shared with any third party under this section.
6. Cookies & Tracking
Our website uses cookies and similar technologies to operate the site, enable the chat widget and understand site usage. You can disable cookies in your browser settings, though some features may not work properly.
7. Data Security & Retention
We use reasonable administrative, technical and physical safeguards to protect your information. No method of transmission over the Internet is 100% secure. We keep personal information only as long as needed for the purposes described above or as required by law.
8. Your Rights & Choices
- Opt out of text messages at any time by replying STOP;
- Unsubscribe from emails using the link in any email or by contacting us;
- Request access to, correction of, or deletion of your personal information by emailing [email protected].
9. Children’s Privacy
Our services are not directed to individuals under 18, and we do not knowingly collect personal information from children.
10. Changes & Contact
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.
RED BIRD HOMES
8913 Town and Country Circle 1078, Knoxville, TN 37923
Email: [email protected]
Phone: (850) 591-4288
See also our Terms of Service.